Shipping Policy

Shipping Policy

Effective Date: 01/08/2024

At The Toddler Learning, we are committed to delivering your orders efficiently and securely through our trusted logistics partner, Delhivery. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Partners

We collaborate with Delhivery to ensure safe and timely delivery of your orders. Delhivery is a leading logistics provider in India, known for its reliable services and extensive reach.

For more information about Delhivery’s services, you can visit their official website: www.delhivery.com.

2. Shipping Locations

We currently ship across India.
If your delivery address falls outside Delhivery’s serviceable locations, we will contact you to explore alternative solutions.

3. Processing Time

  • Orders are processed within 2-3 business days from the time they are placed.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once processed, your order will be handed over to Delhivery for dispatch.

4. Delivery Timeline

  • Delivery times typically range from 5-7 business days for most locations in India.
  • Remote or rural areas may take an additional 1-3 days for delivery.
  • Please note that delivery timelines are estimates and may vary due to unforeseen circumstances like weather conditions, strikes, or transportation delays.

5. Shipping Charges

  • Flat Shipping Fee: [Insert Shipping Amount, e.g., ₹50] for all orders below ₹[Insert Threshold].
  • Free Shipping: Available on orders above ₹[Insert Amount].

Shipping charges, if applicable, will be displayed at checkout.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order directly on Delhivery’s website: Track Your Order.

7. Address Accuracy

To ensure successful delivery:

  • Double-check your delivery address and contact information before placing an order.
  • Any errors or incomplete details may lead to delays or additional shipping charges for re-delivery.

If you realize a mistake in your shipping details after placing an order, please contact us immediately at [email protected].

8. Undeliverable Packages

If an order is returned to us due to:

  • An incorrect or incomplete address,
  • Customer unavailability during delivery attempts,
  • Or refusal to accept the package,

We will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Delays and Exceptions

While we strive to ensure timely delivery, delays may occur due to:

  • Unforeseen circumstances like weather, strikes, or logistical issues.
  • Delivery exceptions reported by Delhivery (e.g., restricted areas, inaccessible addresses).

If your order is delayed, please contact us at [email protected], and we will work with Delhivery to resolve the issue promptly.

10. International Shipping

Currently, we do not offer international shipping. We are working on expanding our services to cater to global customers in the near future.

11. Damaged or Lost Packages

If your package is damaged during transit or lost, please notify us within 48 hours of delivery at [email protected].

  • For damaged packages: Provide clear photographs of the product and packaging.
  • For lost packages: We will work with Delhivery to investigate and resolve the issue.

If eligible, a replacement or refund will be issued.

12. Contact Us

For any questions or concerns about our shipping policy, please reach out to us:

Email: [email protected]
Address: B-34, 2747, New Tagore Nagar, Ludhiana, Punjab, India, 141001
Website: https://thetoddlerlearning.com

Thank you for shopping with The Toddler Learning! We are dedicated to ensuring your orders are delivered smoothly and on time.