Refund and Returns Policy

Refund and Returns Policy

Effective Date: 01/08/2024
Welcome to The Toddler Learning! We value your trust and strive to provide you with the best shopping experience. This Refund and Returns Policy outlines the conditions under which refunds and returns are accepted for purchases made on our website https://thetoddlerlearning.com/.

1. Returns

1.1 Eligibility for Returns

We accept returns under the following conditions:

  • The product is defective, damaged, or incorrect.
  • The product must be unused and in its original packaging.
  • Proof of purchase (order confirmation email or receipt) is required.

1.2 Non-Returnable Items

Returns are not accepted for:

  • Products that have been used, altered, or damaged by the customer.
  • Products purchased during clearance sales or promotions (unless they are defective or damaged).
  • Digital or downloadable products (if applicable).

1.3 Return Process

To initiate a return, follow these steps:

  1. Contact us at [email protected] within 7 days of receiving your order.
  2. Include your order number, a description of the issue, and photographs of the product (if applicable).
  3. Our team will review your request and respond within 2 business days with further instructions.

2. Refunds

2.1 Refund Eligibility

Refunds are issued under the following conditions:

  • The returned product is inspected and found to meet the eligibility criteria.
  • The order is canceled within the allowed cancellation window (see Section 3).

2.2 Refund Process

  • Refunds will be credited to the original payment method (credit/debit card, UPI, or net banking).
  • The refund process may take 7-10 business days after the return is approved or the cancellation is processed.

2.3 Partial Refunds

Partial refunds may be issued if:

  • The product is returned incomplete (e.g., missing accessories or parts).
  • The product shows signs of minor use or handling.

3. Cancellations

3.1 Order Cancellation

  • You can cancel your order within 24 hours of placing it by emailing us at [email protected].
  • Orders that have already been shipped cannot be canceled.

3.2 Refund for Canceled Orders

  • If an order is canceled within the allowed timeframe, a full refund will be processed to your original payment method.

4. Damaged or Defective Products

4.1 Reporting Damaged Products

If your product arrives damaged or defective:

  1. Contact us at [email protected] within 48 hours of delivery.
  2. Provide your order number, photographs of the damaged product, and a brief description of the issue.

4.2 Replacement Process

  • Upon verification, we will arrange for a replacement or refund at no additional cost to you.
  • If the product is no longer available, a full refund will be issued.

5. Shipping Costs

5.1 Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping costs.
  • For all other return requests, the customer is responsible for shipping costs.

5.2 Replacement Shipping

  • Replacement products will be shipped to you free of charge.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or payment method statement.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you still haven’t received your refund, email us at [email protected], and we will assist you.

7. Contact Us

For any questions or concerns regarding this Refund and Returns Policy, please contact us:

Email: [email protected]
Address: B-34, 2747, New Tagore Nagar, Ludhiana, Punjab, India, 141001
Website: https://thetoddlerlearning.com

By purchasing from The Toddler Learning, you agree to this Refund and Returns Policy. Thank you for shopping with us!